Boeing Announces Record Online Parts Sales for 2021

The company, which announced the online sales results Monday at the Singapore Air Show, said its Boeing Distribution unit sold almost 70,000 parts-related products through its revamped website to commercial and government customers—a total that topped pre-pandemic levels. The site features more than 500,000 products and logged 5 million visits from 50 countries last year, the company said.

“Our $2 billion closeout to 2021 was a great capstone as the market heads to a more stable recovery,” said Ted Colbert, president and chief executive of Boeing Global Services, during the show. “Our e-commerce capabilities are a great example of the digital solutions we provide to enable industry recovery and growth.” 

Boeing Distribution said its online revenue last year rose 15 percent and orders were up 20 percent compared with results prior to the pandemic. It attributed the increases to new digital tools including a new homepage, live chat, and an online knowledge center aimed at improving customer experience.

Boeing said it still feels the effects of global supply chain problems that have plagued aviation and other industries.

“Boeing Global Services continues to see issues throughout the supply chain as some suppliers and their sub-tiers experience temporary impacts to their business operations caused by the pandemic,” a company spokesperson said in an email to FLYING. 

“Some impacts have been associated with government lockdowns or delays on shipments to and from heavily impacted regions. We are closely coordinating operational contingency plans to maintain business continuity and mitigate risks across the supply chain, and continue to monitor the dynamic situation in affected regions and around the world as we navigate this challenging time together as an industry.”